Catch the slip while you can still save it.
Every customer that leaves was telling you for weeks: the replies that got shorter, the champion who went quiet, the usage that dipped and never came back. Merrily reads those signals and warns you inside the save window.
Renews in 23 days
- Champion went quiet
- Usage down 18%
Post-mortems are not a retention strategy.
By the time most tools tell you an account is unhappy, it is a write-up, not a save.
The signals sit unread
The evidence lives in email, Slack, meetings, tickets, and product data. No one person can watch all of it, so effectively no one does.
Scores that confirm, not warn
A health score that turns red the week of the churn notice is a scoreboard. You needed a smoke alarm.
Saves depend on luck
The accounts that get rescued are the ones someone happened to notice. The quiet ones leave quietly.
From post-mortem to save.
Merrily watches every account for the patterns that precede churn.
Shorter replies, slipping meetings, a champion gone quiet. Merrily reads the conversations and flags the cooling while it is still a conversation.
A usage dip that persists surfaces with the renewal date and ARR attached, so the save gets prioritized by what is at stake.
Rising frustration across tickets and threads becomes a plain-language brief: what changed, who is affected, what to do next.
See it on your accounts.
Connect the stack you already run and watch the first signals surface. No rollout, no ops team, no six-month implementation.